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VMware Workspace ONE: UEM Troubleshooting, Adv Integration, and Design Fast Track [V20.x]

Price

$8,070.00 (AUD)

Duration

5 Days

Modality

Live Online

Course code

EDU-WS1DITSFT20-OE

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Course Overview

In this five-day, extended hour course, you learn how to navigate and manage the VMware Workspace ONE® Access console (formerly known as the VMware Identity Manager console). Through a combination of hands-on labs, simulations, and interactive lectures, you learn to investigate, analyze, and determine issues that might occur with all the different components of the VMware Workspace ONE® UEM (Unified Endpoint Management) platform.

You configure enterprise and productivity integration, Digital Workspace integration, authentication methods, access policies, web and virtual resource integrations, VMware Carbon Black, and Single Sign-On for a web resource. The course addresses the principles of identity, endpoint security, and access management.

You learn the fundamentals of VMware Workspace ONE® solution design. The course addresses general solution design logics and process flow and addresses Workspace ONE UEM use cases. You learn to identify the phases of a Workspace ONE solution design and delivery, review areas of Workspace ONE use cases, and learn how to create solution designs.


You will leave the training with the skills and knowledge needed to implement the Workspace ONE solution to deliver the Digital Workspace experience and to create your Digital Workspace transformation. 

Course Objectives

By the end of the course, you should be able to meet the following objectives:

  • Summarize general troubleshooting logic for Workspace ONE UEM
  • Identify and address common console issues
  • Anticipate typical Workspace ONE integration challenges
  • Outline best practices for endpoint, email, application, and content troubleshooting
  • Outline and describe the authentication methods supported by Workspace ONE Access
  • Summarize how to use Kerberos and SAML authentication protocols in Workspace ONE
  • Explain application single sign-on
  • Outline Office 365 and Azure AD integration with Workspace ONE
  • Summarize Okta integration and Workspace ONE Access as an IdP
  • Outline the benefits of AD FS and PING integration
  • Explain the purpose of identity bridging and IdP chaining
  • Compare and contrast traditional versus modern PC Lifecycle Management
  • Integrate VMware Horizon® with Workspace ONE Access
  • Describe the benefits of implementing VMware Workspace SecurityTM
  • Outline high-level Workspace ONE design methods and architecture types
  • Determine the appropriate digital workspace use case for your organization 
  • Summarize the key components of logical and physical design
  • Outline the phases of Workspace ONE delivery 

Target Audience

Workspace ONE administrators, experienced mobility and identity administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants.

Prerequisites

This course requires completion of one of the following courses:

  • VMware Workspace ONE: Deploy and Manage [V20.x]

OR

  • VMware Workspace ONE: Skills for Unified Endpoint Management [V20.x] and VMware Workspace ONE: Integrating the Digital Workspace [V20.x].

Product Alignment

  • Workspace ONE 20.x
  • Workspace ONE UEM 20.x
  • VMware Workspace ONE® Access 20.x
  • VMware Horizon 7.x
  • VMware Unified Access Gateway 3 

Target Audience

Workspace ONE administrators, experienced mobility and identity administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants.

Prerequisites

This course requires completion of one of the following courses:

  • VMware Workspace ONE: Deploy and Manage [V20.x]

OR

  • VMware Workspace ONE: Skills for Unified Endpoint Management [V20.x] and VMware Workspace ONE: Integrating the Digital Workspace [V20.x].

Product Alignment

  • Workspace ONE 20.x
  • Workspace ONE UEM 20.x
  • VMware Workspace ONE® Access 20.x
  • VMware Horizon 7.x
  • VMware Unified Access Gateway 3 

Modiule 1

Course Introduction

  • Introductions and course logistics
  • Course objectives

Module 2

Fundamentals of Workspace ONE UEM Troubleshooting

  • Summarize the general logic of Workspace ONE UEM issue troubleshooting
  • Classify Workspace ONE UEM issues
  • Describe when and why to use logs for troubleshooting
  • Compare the different log levels
  • dentify the key factors of log collection
  • Summarize the workflow topology of each Workspace ONE UEM productivity and integration component

Module 3

Workspace ONE UEM Console Troubleshooting

  • Outline the best practices for Workspace ONE UEM console issue troubleshooting
  • Identify common Workspace ONE UEM console issues
  • Troubleshoot Workspace ONE reporting issues
  • Troubleshoot issues related to Group Management and Assignments
  • Troubleshoot issues related to System Settings and Admin Roles
  • Use the Console Event log for Workspace ONE UEM console issue troubleshooting
  • Collect and analyze Workspace ONE UEM cons

Module 4

Workspace ONE UEM Enterprise Integration Troubleshooting

  • Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
  • Identify common Enterprise Integration issues
  • Troubleshoot issues related to AirWatch Cloud Connector
  • Troubleshoot issues related to Directory Services integration
  • Troubleshoot issues related to Certificate Authority Integration
  • Troubleshoot issues related to Workspace ONE Access integration in the Workspace ONE UEM console

Module 5

Workspace ONE UEM Endpoint Troubleshooting

  • Summarize the endpoint connection topologies of different endpoint platforms
  • Describe endpoint troubleshooting best practices
  • Identify common endpoint issues
  • Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
  • Validate enrollment settings for endpoint enrollment
  • Troubleshoot endpoint connectivity issues
  • Validate the Hub Settings in the Workspace ONE UEM console
  • Summarize the general logic of troubleshooting profile lifecycle management issues
  • Outline common compliance policy lifecycle management issues
  • Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services
  • logs and targeted logging
  • Identify the categories and logging levels of certain Device Event log entries
  • Troubleshoot DEP enrollment issues

Module 6

Workspace ONE UEM Email Troubleshooting

  • Summarize the general troubleshooting logic of resolving Email Management issues
  • Identify common email issues
  • Troubleshoot issues related to email profile and VMware Workspace ONE® Boxer settings
  • Troubleshoot VMware AirWatch® Secure Email GatewayTM related issues
  • Troubleshoot PowerShell integration related issues
  • Troubleshoot issues related to Email Compliance Policy
  • Troubleshoot issues related to Email Notification Service
  • Outline the steps of collecting AirWatch Secure Email Gateway logs and email server logs

Class Schedule